Pricing that scales
Save up to 18%Standard
$ /user/month
Billed annually
Minimum 2 users
What's included
- 2 way messaging
- Shared inbox
- Conversation management
- Unlimited contacts
- Templates and tags
- Basic reporting
- HubSpot integration
Most Popular
Plus
$ /user/month
Billed annually
Minimum 2 users
What's included
- Features in Standard
- Lists and campaigns
- Automations
- Advanced reporting and analytics
- ✦ AI Essentials
Integrate with Microsoft Teams, Zapier, and more*
* excludes Salesforce
Pro
$ /user/month
Billed annually
Minimum 2 users
What's included
- Features in Plus
- ✦ AI Advanced
- API access
- Advanced administration and security
Salesforce Add-on Available
$7.50/user/month
Enterprise
What's included
- Features in Pro
- Custom users
- Custom feature configuration
- White-glove onboarding
- Additional training resources
- Priority support services
- Higher volume messaging
Messaging costs
$0.03/message credit
Each SMS credit covers 160 characters. Longer texts use multiple credits, reassembled on delivery.
| Channel | Unit | Credits | Cost |
|---|---|---|---|
| SMS per segment | per segment | 1× | $0.030 |
| RCS Standard per segment | per segment | 1× | $0.030 |
| Email per 10 emails | per 10 emails | 1× | $0.030 |
| MMS per message | per message | 3× | $0.030 |
| Branded Messages (RCS) per outbound/inbound | per outbound/inbound | 3× | $0.090 |
| AI Agent AI per segment | per segment | 3× | $0.090 |
Inbound/outbound debits at the same rate.
Full Feature Breakdown
Compare each plan's features and benefits. Still unsure which plan is best for you? Get in touch with our team.
Compare features by plan | Standard $49/user/month billed annually | Plus $99/user/month billed annually | Pro $199/user/month billed annually | Enterprise Custom Pricing Contact us |
|---|
Essentials
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Shared inbox | ||||
| New or existing phone numbers | ||||
| Picture messages (MMS) | ||||
| Group messaging | ||||
| Reminders | ||||
| Close chats | ||||
| Templates | ||||
| Message search | ||||
| Text enabled number | ||||
| Port number | ||||
| Click to text (Chrome Widget) | ||||
| Call forwarding | ||||
| Inbox transfer | ||||
| Omnichannel shared inbox | ||||
| Conversation tags | ||||
| SMS link tracking and shortening | ||||
| Rich text email composer | Add on | Add on | Add on | Add on |
Contact Management
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Unlimited contacts | ||||
| Contact segmentation | ||||
| Contact import | ||||
| Contact export | ||||
| Message import |
Surveys
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| CSAT |
Channels
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| SMS/MMS | ||||
| RCS Branded Messaging*RCS Branded Messaging is available on annual plans only. See RCS pricing FAQ. | ||||
| Add on | Add on | Add on | Add on | |
| Website widget - Chat + SMS | ||||
| Facebook Messenger | ||||
| Apple Messages for Business | ||||
| Instagram Messaging |
Integrations
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Microsoft Teams | ||||
| HubSpot | ||||
| Salesforce (Add-on) | ||||
| Slack | ||||
| Shopify | ||||
| Zapier | ||||
| Zendesk | ||||
| Aircall | ||||
| Clio | ||||
| Google Drive | ||||
| Help Scout | ||||
| API support |
Productivity
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Custom signature | ||||
| Schedule messages | ||||
| Merge tokens | ||||
| Bulk actions | ||||
| Custom fields | ||||
| Snooze conversations | ||||
| Waiting indicator |
Agent Collaboration
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Assignments | ||||
| Block contacts | ||||
| Private comments | ||||
| Notes | ||||
| Signature | ||||
| Presence | ||||
| Typing indicator | ||||
| Do not disturb |
Mass Outreach
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| List broadcast | ||||
| Schedule broadcasts | ||||
| Campaigns | ||||
| Outreach reports | ||||
| List segmentation | ||||
| Send in contact timezone | ||||
| Rich text email composer | Add on | Add on | Add on | Add on |
| Drag and drop email builder | Add on | Add on | Add on | Add on |
| Email template gallery | Add on | Add on | Add on | Add on |
| Shareable draft emails | Add on | Add on | Add on | Add on |
Automations
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Time-based automations | ||||
| Event-based automation | ||||
| Multi-step workflows | ||||
| Business rules | ||||
| Workflow prioritization | ||||
| Multi-channel automation Beta | Add on | Add on | Add on | Add on |
| Automation escalations | ||||
| Automation webhooks |
AI Assistance
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Message translate | ||||
| Message tuning Formalize, expand, summarize | ||||
| Conversation summary | ||||
| Contact sentiment | ||||
| Suggested response | ||||
| AI Agents Q&A Beta | ||||
| AI Agents scheduling Beta | ||||
| AI Agents contact enrichment Beta |
Reports and Analytics
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Team administration | ||||
| Usage-based reports | ||||
| Productivity reports | ||||
| Report exports | ||||
| Chat export | ||||
| Email open rate tracking | Add on | Add on | Add on | Add on |
| Email click-through rate tracking | Add on | Add on | Add on | Add on |
| Email reply rate tracking | Add on | Add on | Add on | Add on |
| Email bounce & unsubscribe reporting | Add on | Add on | Add on | Add on |
Notifications
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Browser-based notifications | ||||
| Slack notifications | ||||
Administration and Security
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Team administration | ||||
| SAML-based SSO (Add-on) | ||||
| Directory sync (Add-on) | ||||
| Hide PII | ||||
| Custom user roles and permissions | ||||
| SSL security | ||||
| Two-factor authentication (2FA) | ||||
| Template permissions | ||||
| Restricted view | ||||
| Configurable data retention |
Compliance
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Opt In management | ||||
| Double opt-in | ||||
| HIPAA enabled | ||||
| SOC 2 Type 2 | ||||
| Quiet hours |
Support and Onboarding
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Email support | ||||
| Live chat (in-app) support | ||||
| White-glove onboarding | ||||
| Support hours | 9AM to 8PM ET Monday through Friday Excluding holidays | 9AM to 8PM ET Monday through Friday Excluding holidays | 9AM to 8PM ET 7×365 Including holidays | 9AM to 8PM ET 7×365 Including holidays |
Standard $49 per user/month billed annually |
|---|
Essentials
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Shared inbox | |
| New or existing phone numbers | |
| Picture messages (MMS) | |
| Group messaging | |
| Reminders | |
| Close chats | |
| Templates | |
| Message search | |
| Text enabled number | |
| Port number | |
| Click to text (Chrome Widget) | |
| Call forwarding | |
| Inbox transfer | |
| Omnichannel shared inbox | |
| Conversation tags | |
| SMS link tracking and shortening | |
| Rich text email composer | Add on |
Contact Management
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Unlimited contacts | |
| Contact segmentation | |
| Contact import | |
| Contact export | |
| Message import |
Surveys
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| CSAT |
Channels
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| SMS/MMS | |
| RCS Branded Messaging*RCS Branded Messaging is available on annual plans only. See RCS pricing FAQ. | |
| Add on | |
| Website widget - Chat + SMS | |
| Facebook Messenger | |
| Apple Messages for Business | |
| Instagram Messaging |
Integrations
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Microsoft Teams | |
| HubSpot | |
| Salesforce (Add-on) | |
| Slack | |
| Shopify | |
| Zapier | |
| Zendesk | |
| Aircall | |
| Clio | |
| Google Drive | |
| Help Scout | |
| API support |
Productivity
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Custom signature | |
| Schedule messages | |
| Merge tokens | |
| Bulk actions | |
| Custom fields | |
| Snooze conversations | |
| Waiting indicator |
Agent Collaboration
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Assignments | |
| Block contacts | |
| Private comments | |
| Notes | |
| Signature | |
| Presence | |
| Typing indicator | |
| Do not disturb |
Mass Outreach
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| List broadcast | |
| Schedule broadcasts | |
| Campaigns | |
| Outreach reports | |
| List segmentation | |
| Send in contact timezone | |
| Rich text email composer | Add on |
| Drag and drop email builder | Add on |
| Email template gallery | Add on |
| Shareable draft emails | Add on |
Automations
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Time-based automations | |
| Event-based automation | |
| Multi-step workflows | |
| Business rules | |
| Workflow prioritization | |
| Multi-channel automation Beta | Add on |
| Automation escalations | |
| Automation webhooks |
AI Assistance
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Message translate | |
| Message tuning Formalize, expand, summarize | |
| Conversation summary | |
| Contact sentiment | |
| Suggested response | |
| AI Agents Q&A Beta | |
| AI Agents scheduling Beta | |
| AI Agents contact enrichment Beta |
Reports and Analytics
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Team administration | |
| Usage-based reports | |
| Productivity reports | |
| Report exports | |
| Chat export | |
| Email open rate tracking | Add on |
| Email click-through rate tracking | Add on |
| Email reply rate tracking | Add on |
| Email bounce & unsubscribe reporting | Add on |
Notifications
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Browser-based notifications | |
| Slack notifications | |
Administration and Security
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Team administration | |
| SAML-based SSO (Add-on) | |
| Directory sync (Add-on) | |
| Hide PII | |
| Custom user roles and permissions | |
| SSL security | |
| Two-factor authentication (2FA) | |
| Template permissions | |
| Restricted view | |
| Configurable data retention |
Compliance
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Opt In management | |
| Double opt-in | |
| HIPAA enabled | |
| SOC 2 Type 2 | |
| Quiet hours |
Support and Onboarding
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Email support | |
| Live chat (in-app) support | |
| White-glove onboarding | |
| Support hours | 9AM to 8PM ET Monday through Friday Excluding holidays |
Plus $99 per user/month billed annually |
|---|
Essentials
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Shared inbox | |
| New or existing phone numbers | |
| Picture messages (MMS) | |
| Group messaging | |
| Reminders | |
| Close chats | |
| Templates | |
| Message search | |
| Text enabled number | |
| Port number | |
| Click to text (Chrome Widget) | |
| Call forwarding | |
| Inbox transfer | |
| Omnichannel shared inbox | |
| Conversation tags | |
| SMS link tracking and shortening | |
| Rich text email composer | Add on |
Contact Management
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Unlimited contacts | |
| Contact segmentation | |
| Contact import | |
| Contact export | |
| Message import |
Surveys
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| CSAT |
Channels
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| SMS/MMS | |
| RCS Branded Messaging*RCS Branded Messaging is available on annual plans only. See RCS pricing FAQ. | |
| Add on | |
| Website widget - Chat + SMS | |
| Facebook Messenger | |
| Apple Messages for Business | |
| Instagram Messaging |
Integrations
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Microsoft Teams | |
| HubSpot | |
| Salesforce (Add-on) | |
| Slack | |
| Shopify | |
| Zapier | |
| Zendesk | |
| Aircall | |
| Clio | |
| Google Drive | |
| Help Scout | |
| API support |
Productivity
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Custom signature | |
| Schedule messages | |
| Merge tokens | |
| Bulk actions | |
| Custom fields | |
| Snooze conversations | |
| Waiting indicator |
Agent Collaboration
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Assignments | |
| Block contacts | |
| Private comments | |
| Notes | |
| Signature | |
| Presence | |
| Typing indicator | |
| Do not disturb |
Mass Outreach
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| List broadcast | |
| Schedule broadcasts | |
| Campaigns | |
| Outreach reports | |
| List segmentation | |
| Send in contact timezone | |
| Rich text email composer | Add on |
| Drag and drop email builder | Add on |
| Email template gallery | Add on |
| Shareable draft emails | Add on |
Automations
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Time-based automations | |
| Event-based automation | |
| Multi-step workflows | |
| Business rules | |
| Workflow prioritization | |
| Multi-channel automation Beta | Add on |
| Automation escalations | |
| Automation webhooks |
AI Assistance
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Message translate | |
| Message tuning Formalize, expand, summarize | |
| Conversation summary | |
| Contact sentiment | |
| Suggested response | |
| AI Agents Q&A Beta | |
| AI Agents scheduling Beta | |
| AI Agents contact enrichment Beta |
Reports and Analytics
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Team administration | |
| Usage-based reports | |
| Productivity reports | |
| Report exports | |
| Chat export | |
| Email open rate tracking | Add on |
| Email click-through rate tracking | Add on |
| Email reply rate tracking | Add on |
| Email bounce & unsubscribe reporting | Add on |
Notifications
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Browser-based notifications | |
| Slack notifications | |
Administration and Security
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Team administration | |
| SAML-based SSO (Add-on) | |
| Directory sync (Add-on) | |
| Hide PII | |
| Custom user roles and permissions | |
| SSL security | |
| Two-factor authentication (2FA) | |
| Template permissions | |
| Restricted view | |
| Configurable data retention |
Compliance
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Opt In management | |
| Double opt-in | |
| HIPAA enabled | |
| SOC 2 Type 2 | |
| Quiet hours |
Support and Onboarding
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Email support | |
| Live chat (in-app) support | |
| White-glove onboarding | |
| Support hours | 9AM to 8PM ET Monday through Friday Excluding holidays |
Pro $199 per user/month billed annually |
|---|
Essentials
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Shared inbox | |
| New or existing phone numbers | |
| Picture messages (MMS) | |
| Group messaging | |
| Reminders | |
| Close chats | |
| Templates | |
| Message search | |
| Text enabled number | |
| Port number | |
| Click to text (Chrome Widget) | |
| Call forwarding | |
| Inbox transfer | |
| Omnichannel shared inbox | |
| Conversation tags | |
| SMS link tracking and shortening | |
| Rich text email composer | Add on |
Contact Management
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Unlimited contacts | |
| Contact segmentation | |
| Contact import | |
| Contact export | |
| Message import |
Surveys
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| CSAT |
Channels
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| SMS/MMS | |
| RCS Branded Messaging*RCS Branded Messaging is available on annual plans only. See RCS pricing FAQ. | |
| Add on | |
| Website widget - Chat + SMS | |
| Facebook Messenger | |
| Apple Messages for Business | |
| Instagram Messaging |
Integrations
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Microsoft Teams | |
| HubSpot | |
| Salesforce (Add-on) | |
| Slack | |
| Shopify | |
| Zapier | |
| Zendesk | |
| Aircall | |
| Clio | |
| Google Drive | |
| Help Scout | |
| API support |
Productivity
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Custom signature | |
| Schedule messages | |
| Merge tokens | |
| Bulk actions | |
| Custom fields | |
| Snooze conversations | |
| Waiting indicator |
Agent Collaboration
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Assignments | |
| Block contacts | |
| Private comments | |
| Notes | |
| Signature | |
| Presence | |
| Typing indicator | |
| Do not disturb |
Mass Outreach
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| List broadcast | |
| Schedule broadcasts | |
| Campaigns | |
| Outreach reports | |
| List segmentation | |
| Send in contact timezone | |
| Rich text email composer | Add on |
| Drag and drop email builder | Add on |
| Email template gallery | Add on |
| Shareable draft emails | Add on |
Automations
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Time-based automations | |
| Event-based automation | |
| Multi-step workflows | |
| Business rules | |
| Workflow prioritization | |
| Multi-channel automation Beta | Add on |
| Automation escalations | |
| Automation webhooks |
AI Assistance
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Message translate | |
| Message tuning Formalize, expand, summarize | |
| Conversation summary | |
| Contact sentiment | |
| Suggested response | |
| AI Agents Q&A Beta | |
| AI Agents scheduling Beta | |
| AI Agents contact enrichment Beta |
Reports and Analytics
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Team administration | |
| Usage-based reports | |
| Productivity reports | |
| Report exports | |
| Chat export | |
| Email open rate tracking | Add on |
| Email click-through rate tracking | Add on |
| Email reply rate tracking | Add on |
| Email bounce & unsubscribe reporting | Add on |
Notifications
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Browser-based notifications | |
| Slack notifications | |
Administration and Security
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Team administration | |
| SAML-based SSO (Add-on) | |
| Directory sync (Add-on) | |
| Hide PII | |
| Custom user roles and permissions | |
| SSL security | |
| Two-factor authentication (2FA) | |
| Template permissions | |
| Restricted view | |
| Configurable data retention |
Compliance
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Opt In management | |
| Double opt-in | |
| HIPAA enabled | |
| SOC 2 Type 2 | |
| Quiet hours |
Support and Onboarding
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Email support | |
| Live chat (in-app) support | |
| White-glove onboarding | |
| Support hours | 9AM to 8PM ET 7×365 Including holidays |
Enterprise Custom Pricing |
|---|
Essentials
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Shared inbox | |
| New or existing phone numbers | |
| Picture messages (MMS) | |
| Group messaging | |
| Reminders | |
| Close chats | |
| Templates | |
| Message search | |
| Text enabled number | |
| Port number | |
| Click to text (Chrome Widget) | |
| Call forwarding | |
| Inbox transfer | |
| Omnichannel shared inbox | |
| Conversation tags | |
| SMS link tracking and shortening | |
| Rich text email composer | Add on |
Contact Management
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Unlimited contacts | |
| Contact segmentation | |
| Contact import | |
| Contact export | |
| Message import |
Surveys
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| CSAT |
Channels
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| SMS/MMS | |
| RCS Branded Messaging*RCS Branded Messaging is available on annual plans only. See RCS pricing FAQ. | |
| Add on | |
| Website widget - Chat + SMS | |
| Facebook Messenger | |
| Apple Messages for Business | |
| Instagram Messaging |
Integrations
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Microsoft Teams | |
| HubSpot | |
| Salesforce (Add-on) | |
| Slack | |
| Shopify | |
| Zapier | |
| Zendesk | |
| Aircall | |
| Clio | |
| Google Drive | |
| Help Scout | |
| API support |
Productivity
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Custom signature | |
| Schedule messages | |
| Merge tokens | |
| Bulk actions | |
| Custom fields | |
| Snooze conversations | |
| Waiting indicator |
Agent Collaboration
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Assignments | |
| Block contacts | |
| Private comments | |
| Notes | |
| Signature | |
| Presence | |
| Typing indicator | |
| Do not disturb |
Mass Outreach
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| List broadcast | |
| Schedule broadcasts | |
| Campaigns | |
| Outreach reports | |
| List segmentation | |
| Send in contact timezone | |
| Rich text email composer | Add on |
| Drag and drop email builder | Add on |
| Email template gallery | Add on |
| Shareable draft emails | Add on |
Automations
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Time-based automations | |
| Event-based automation | |
| Multi-step workflows | |
| Business rules | |
| Workflow prioritization | |
| Multi-channel automation Beta | Add on |
| Automation escalations | |
| Automation webhooks |
AI Assistance
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Message translate | |
| Message tuning Formalize, expand, summarize | |
| Conversation summary | |
| Contact sentiment | |
| Suggested response | |
| AI Agents Q&A Beta | |
| AI Agents scheduling Beta | |
| AI Agents contact enrichment Beta |
Reports and Analytics
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Team administration | |
| Usage-based reports | |
| Productivity reports | |
| Report exports | |
| Chat export | |
| Email open rate tracking | Add on |
| Email click-through rate tracking | Add on |
| Email reply rate tracking | Add on |
| Email bounce & unsubscribe reporting | Add on |
Notifications
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Browser-based notifications | |
| Slack notifications | |
Administration and Security
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Team administration | |
| SAML-based SSO (Add-on) | |
| Directory sync (Add-on) | |
| Hide PII | |
| Custom user roles and permissions | |
| SSL security | |
| Two-factor authentication (2FA) | |
| Template permissions | |
| Restricted view | |
| Configurable data retention |
Compliance
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Opt In management | |
| Double opt-in | |
| HIPAA enabled | |
| SOC 2 Type 2 | |
| Quiet hours |
Support and Onboarding
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Email support | |
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| Support hours | 9AM to 8PM ET 7×365 Including holidays |
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Pricing FAQ
How does this pricing work?
Heymarket offers four plans: Standard, Plus, Pro, and Enterprise. Each plan is based on the features included. We bill our plans per user, and each plan has a minimum of two users.
Our pricing is based on the following steps:
- Choose your plan. Heymarket offers four plans: Standard, Plus, Pro, and Enterprise. Each plan is based on the number of types of features included.
- Select your users. All plans have a minimum of two users. Select the number of users in your team, and your plan will be billed per user.
- Choose your message bundle. Select how many messages you need to send. If you exceed the number of messages you purchased, you will be moved to the next tier (more on this below).
- Select monthly or annual billing. Annual plans receive a discount equivalent to two months of Heymarket free, spread out over the course of the year.
- Add any add-ons. You can purchase additional features for certain plans.
What is included in each plan?
In addition to the features listed in each plan, each user gets an inbox and a phone number if needed. If your team has five users, your Heymarket subscription will include up to five shared inboxes, each with a phone number. They can be set up at any time.
How do you handle 10DLC registration?
There is a $10 per month per campaign charge that covers all 10DLC registration and compliance for your Heymarket account.
What if I send more messages than currently in my subscription?
If the messaging volume in a billing period exceeds the amount in the subscription, additional credit bundles will be automatically added to account for the difference. Administrators will receive emails as the messaging volume approaches the amount in the subscription.
Please note that 1) credit bundles will be added at the existing per message credit rate in the subscription, and 2) the new credit bundle quantity will remain in the subscription, so the renewal will reflect the higher volume. Contact us to reduce the amount of messages in your subscription.
Example: Assume a monthly billing cycle from January 1st to January 31st, with a subscription for 10,000 message credits. If the messaging volume reaches 10,500 credits on January 15, an additional 500 credit bundle will be added to the subscription. The renewal on February 1 will be for 10,500 message credits.
What is a message credit?
A credit is the unit we use to measure messaging across every channel.
1 credit = 1 SMS of up to 160 characters. Messages longer than 160 characters use an additional credit for every 160 characters (for example: 1-160 characters = 1 credit, 161-306 characters = 2 credits).
1 credit = 1 SMS of up to 160 characters. Messages longer than 160 characters use an additional credit for every 160 characters (for example: 1-160 characters = 1 credit, 161-306 characters = 2 credits).
How credits map across channels:
- SMS and RCS: 1 credit per 160-character segment
- Email: 1 credit per 10 emails
- MMS: 3 credits per message
- RCS rich messaging and AI Agent messages: 3 credits per message
- WhatsApp: 1 credit per message
How does pricing work for WhatsApp messages?
WhatsApp messages count as message credits toward your monthly or annual message credit allotment.
How is RCS Branded Messaging priced?
Does RCS cost more than SMS?
RCS is billed by segment (rich text) or per message (rich media), similar in structure to SMS, but verified sender registration carries additional one-time and recurring fees not required for SMS.
How long does it take to become a verified RCS sender?
Typically 6-10 weeks, since the registration must be vetted and approved by carrier partners.
Is RCS available on monthly plans
Due to the annual recurring fees and time to get a brand verified, RCS is only available on Annual plans.
What is a team and inbox in Heymarket?
A Heymarket team is a group of users and objects (e.g., contacts, templates, lists, etc), where the objects in the team are shared by default. A team can have one or more shared inboxes, each of which can be configured to support various messaging channels. Administrators control who in the team has access to which shared inboxes. Inboxes are typically set up to message for each department (e.g., Sales, Operations) and/or location (e.g., New York, San Francisco)
What forms of payment do you accept?
Heymarket supports majors credit cards. For Enterprise, Plus and Pro subscriptions, invoice billing is also available.
Do you offer discounts?
Annual subscriptions include a discount equivalent to two months of Heymarket for free, spread out over the course of the year. We also offer discounts for nonprofit organizations and for customers that sign up for a high volume of users or messages.
What is your cancellation policy?
To learn about subscription cancellations, visit section 9.6 of our terms of service.
What security measures do you implement?
Heymarket is SOC 2 Type 2 compliant and HIPAA compliant. You can learn more about our industry compliance measures on our compliance page, and learn more about our platform’s security features on our security page.
